2020 Calendar Year

Complaint Reasons

A complaint may have more than one reason. Therefore the total number of complaint reasons may not match the total number of complaints.

Reason
Insurance Company
HMO
Other
Total
Claim Handling
1,610
(54%)
430
(84%)
0
(00%)
2,040
Marketing & Sales
101
(03%)
8
(02%)
43
(98%)
152
Non-Compliance
0
(00%)
1
(00%)
0
(00%)
1
Other
0
(00%)
0
(00%)
1
(02%)
1
Customer Service
588
(20%)
61
(12%)
0
(00%)
649
Underwriting
678
(23%)
12
(02%)
0
(00%)
690
Totals
2977
512
44
3,533