2020 Calendar Year
Complaint Reasons
A complaint may have more than one reason. Therefore the total number of complaint reasons may not match the total number of complaints.
Reason
Insurance Company
HMO
Other
Total
Claim Handling
1,610
(54%)
430
(84%)
0
(00%)
2,040
Marketing & Sales
100
(03%)
8
(02%)
43
(98%)
151
Non-Compliance
0
(00%)
1
(00%)
0
(00%)
1
Other
0
(00%)
0
(00%)
1
(02%)
1
Customer Service
589
(20%)
61
(12%)
0
(00%)
650
Underwriting
678
(23%)
12
(02%)
0
(00%)
690
Totals
2977
512
44
3,533