2016 Calendar Year
Complaint Reasons
A complaint may have more than one reason. Therefore the total number of complaint reasons may not match the total number of complaints.
Reason
Insurance Company
HMO
Other
Total
Claim Handling
1,669
(56%)
453
(70%)
0
(00%)
2,122
Marketing & Sales
146
(05%)
16
(02%)
0
(00%)
162
Customer Service
661
(22%)
132
(20%)
0
(00%)
793
Underwriting
508
(17%)
45
(07%)
0
(00%)
553
Totals
2984
646
0
3,630