2023 Calendar Year
Complaint Reasons
A complaint may have more than one reason. Therefore the total number of complaint reasons may not match the total number of complaints.
Reason
Insurance Company
HMO
Other
Total
Claim Handling
2,665
(63%)
516
(69%)
1
(01%)
3,182
Marketing & Sales
107
(03%)
25
(03%)
96
(92%)
228
Non-Compliance
0
(00%)
0
(00%)
1
(01%)
1
Other
0
(00%)
0
(00%)
2
(02%)
2
Customer Service
903
(21%)
174
(23%)
4
(04%)
1,081
Underwriting
578
(14%)
31
(04%)
0
(00%)
609
Totals
4253
746
104
5,103