Liberty Mutual Personal Insurance Company
for the Calendar Year 2021
Please note that a single complaint may have multiple complaint reasons
Coverage Type
Reason
Complaint Reasons
Percent
Accident & Health
Annuity
Auto
Home
Life
Other
Claim Handling
24
32%
0
0
14
9
0
1
Marketing & Sales
2
3%
0
0
2
0
0
0
Customer Service
10
14%
0
0
7
3
0
0
Underwriting
38
51%
0
0
33
5
0
0
Total
74
0
0
56
17
0
1
Mailing Address
175 Berkeley St
Mail Stop M09G
Boston, MA 02116
Contact Phone Numbers
Toll Free Number: None
Standard Number: 617-654-3680