CITIZENS INSURANCE COMPANY OF THE MIDWEST
for the Calendar Year 2025
Please note that a single complaint may have multiple complaint reasons
Coverage Type
Reason
Complaint Reasons
Percent
Accident & Health
Annuity
Auto
Home
Life
Other
Claim Handling
60
61%
0
0
37
23
0
0
Customer Service
12
12%
0
0
7
4
0
1
Underwriting
27
27%
0
0
11
16
0
0
Total
99
0
0
55
43
0
1
Mailing Address
440 Lincoln Street
Worcester, MA 01653
Contact Phone Numbers
Toll Free Number: None
Standard Number: 508-853-7200