JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.)
for the Calendar Year 2017
Please note that a single complaint may have multiple complaint reasons
Coverage Type
Reason
Complaint Reasons
Percent
Accident & Health
Annuity
Auto
Home
Life
Other
Claim Handling
2
15%
1
0
0
0
1
0
Customer Service
9
69%
2
1
0
0
6
0
Underwriting
2
15%
1
0
0
0
1
0
Total
13
4
1
0
0
8
0
Mailing Address
200 Berkeley Street
Boston, MA 02116-5010
Contact Phone Numbers
Toll Free Number: None
Standard Number: 617-663-2565