JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.)
for the Calendar Year 2015
Please note that a single complaint may have multiple complaint reasons
Coverage Type
Reason
Complaint Reasons
Percent
Accident & Health
Annuity
Auto
Home
Life
Other
Claim Handling
4
33%
2
0
0
0
2
0
Customer Service
7
58%
4
1
0
0
2
0
Underwriting
1
8%
0
0
0
0
1
0
Total
12
6
1
0
0
5
0
Mailing Address
200 Berkeley Street
Boston, MA 02116-5010
Contact Phone Numbers
Toll Free Number: None
Standard Number: 617-663-2565