JOHN HANCOCK LIFE INSURANCE COMPANY (U.S.A.)
for the Calendar Year 2013
Please note that a single complaint may have multiple complaint reasons
Coverage Type
Reason
Complaint Reasons
Percent
Accident & Health
Annuity
Auto
Home
Life
Other
Claim Handling
4
27%
2
1
0
0
1
0
Marketing & Sales
1
7%
1
0
0
0
0
0
Customer Service
8
53%
2
2
0
0
4
0
Underwriting
2
13%
1
0
0
0
1
0
Total
15
6
3
0
0
6
0
Mailing Address
200 Berkeley Street
Boston, MA 02116-5010
Contact Phone Numbers
Toll Free Number: None
Standard Number: 617-663-2565