CITIZENS INSURANCE COMPANY OF AMERICA
for the Calendar Year 2020
Please note that a single complaint may have multiple complaint reasons
Coverage Type
Reason
Complaint Reasons
Percent
Accident & Health
Annuity
Auto
Home
Life
Other
Claim Handling
8
47%
0
0
1
7
0
0
Marketing & Sales
1
6%
0
0
1
0
0
0
Customer Service
3
18%
0
0
0
3
0
0
Underwriting
5
29%
0
0
0
5
0
0
Total
17
0
0
2
15
0
0
Mailing Address
440 Lincoln Street
Worchester, MA 01653-0002
Contact Phone Numbers
Toll Free Number: None
Standard Number: 508-853-7200