CITIZENS INSURANCE COMPANY OF AMERICA
for the Calendar Year 2014
Please note that a single complaint may have multiple complaint reasons
Coverage Type
Reason
Complaint Reasons
Percent
Accident & Health
Annuity
Auto
Home
Life
Other
Claim Handling
31
63%
0
0
10
20
0
1
Marketing & Sales
1
2%
0
0
1
0
0
0
Customer Service
6
12%
0
0
1
5
0
0
Underwriting
11
22%
0
0
1
9
0
1
Total
49
0
0
13
34
0
2
Mailing Address
440 Lincoln Street
Worchester, MA 01653-0002
Contact Phone Numbers
Toll Free Number: None
Standard Number: 508-853-7200