CITIZENS INSURANCE COMPANY OF AMERICA
for the Calendar Year 2013
Please note that a single complaint may have multiple complaint reasons
Coverage Type
Reason
Complaint Reasons
Percent
Accident & Health
Annuity
Auto
Home
Life
Other
Claim Handling
25
47%
0
0
5
18
0
2
Marketing & Sales
3
6%
0
0
0
3
0
0
Customer Service
6
11%
0
0
1
4
0
1
Underwriting
19
36%
0
0
4
15
0
0
Total
53
0
0
10
40
0
3
Mailing Address
440 Lincoln Street
Worchester, MA 01653-0002
Contact Phone Numbers
Toll Free Number: None
Standard Number: 508-853-7200