USAA CASUALTY INSURANCE COMPANY
for the Calendar Year 2021
Please note that a single complaint may have multiple complaint reasons
Coverage Type
Reason
Complaint Reasons
Percent
Accident & Health
Annuity
Auto
Home
Life
Other
Claim Handling
12
67%
0
0
11
1
0
0
Marketing & Sales
1
6%
0
0
1
0
0
0
Customer Service
3
17%
0
0
2
1
0
0
Underwriting
2
11%
0
0
2
0
0
0
Total
18
0
0
16
2
0
0
Mailing Address
9800 Fredericksburg Rd
San Antonio, TX 78288-0002
Contact Phone Numbers
Toll Free Number: None
Standard Number: 210-498-2211