AUTO-OWNERS INSURANCE COMPANY

for the Calendar Year 2020

Please note that a single complaint may have multiple complaint reasons
Coverage Type
Reason
Complaint Reasons
Percent
Accident & Health
Annuity
Auto
Home
Life
Other
Claim Handling
49
69%
0
0
17
28
0
4
Customer Service
10
14%
0
0
4
5
0
1
Underwriting
12
17%
0
0
10
2
0
0
Total
71
0
0
31
35
0
5
Mailing Address
PO Box 30660
Lansing, MI 48909-8160
Contact Phone Numbers
Toll Free Number: None
Standard Number: 517-323-1200 ext. 1486