AUTO-OWNERS INSURANCE COMPANY

for the Calendar Year 2019

Please note that a single complaint may have multiple complaint reasons
Coverage Type
Reason
Complaint Reasons
Percent
Accident & Health
Annuity
Auto
Home
Life
Other
Claim Handling
30
59%
0
0
9
16
0
5
Marketing & Sales
1
2%
0
0
0
1
0
0
Customer Service
8
16%
0
0
3
3
1
1
Underwriting
12
24%
0
0
6
5
0
1
Total
51
0
0
18
25
1
7
Mailing Address
PO Box 30660
Lansing, MI 48909-8160
Contact Phone Numbers
Toll Free Number: None
Standard Number: 517-323-1200 ext. 1486