AUTO-OWNERS INSURANCE COMPANY

for the Calendar Year 2018

Please note that a single complaint may have multiple complaint reasons
Coverage Type
Reason
Complaint Reasons
Percent
Accident & Health
Annuity
Auto
Home
Life
Other
Claim Handling
54
68%
0
0
7
41
0
6
Marketing & Sales
2
3%
0
0
0
2
0
0
Customer Service
7
9%
0
0
1
5
0
1
Underwriting
16
20%
0
0
4
10
0
2
Total
79
0
0
12
58
0
9
Mailing Address
PO Box 30660
Lansing, MI 48909-8160
Contact Phone Numbers
Toll Free Number: None
Standard Number: 517-323-1200 ext. 1486