AUTO-OWNERS INSURANCE COMPANY
for the Calendar Year 2016
Please note that a single complaint may have multiple complaint reasons
Coverage Type
Reason
Complaint Reasons
Percent
Accident & Health
Annuity
Auto
Home
Life
Other
Claim Handling
48
71%
0
0
10
30
0
8
Marketing & Sales
1
1%
0
0
0
1
0
0
Customer Service
12
18%
0
0
1
9
0
2
Underwriting
7
10%
0
0
1
6
0
0
Total
68
0
0
12
46
0
10
Mailing Address
PO Box 30660
Lansing, MI 48909-8160
Contact Phone Numbers
Toll Free Number: None
Standard Number: 517-323-1200